Every booking
was a phone call.
Marcus had been running AutoFix for 9 years. Loyal customers, solid reputation in the Mueller neighbourhood. But every single booking required a phone call — call to check availability, call to get a price, call to confirm the appointment.
While Marcus was under a car, the phone rang. He'd miss the call, the customer would try a competitor, and the job was gone. He needed a way for customers to book, get a quote, or reach him for emergencies without requiring him to pick up the phone.
Book, quote, emergency.
Three tabs. One page.
Instead of a standard service page, we built a tabbed booking widget as the centrepiece of the site. Three tabs handle three different customer needs: Book an appointment, Request a quote, or Report an emergency.
Customers pick their tab, fill in the details, and Marcus gets an email with everything he needs — vehicle, issue, contact info, preferred time. No phone tag. No missed calls while he's under a car.
Live site — autofix-garage.pages.dev. Click the three tabs — Book, Quote, Emergency. Each one captures different information and routes to Marcus's email.
Customers see
what's happening today.
Below the booking widget is a live queue strip — a horizontal ticker showing today's jobs: "Oil change · In progress", "Brake service · Next up", "Diagnostic · Completed". It updates in real time.
This does two things: it shows the shop is busy and legitimate, and it sets expectations. A customer who sees three jobs in queue knows Marcus is in demand — and books instead of walking away.
Live queue strip. Today's jobs, updating in real time. Builds trust and shows the shop is active.
Phone calls down.
Bookings up.
"Before the site I was missing calls every day — I'd be under a car and the phone would ring. Now customers book online and I get an email. I check it between jobs. Changed how I run my whole day."